After dealing with the incident for “few days,” with multiple stores and customers affected, Marks and Spencer CEO Stuart Machin has apologised to customers.
Following a recent “cyber incident,” which affected the ability to make contactless payments or perform click-and-collect orders at various UK stores, Marks and Spencer customers have been praising the staff members. In a statement on Tuesday (April 22), M&, S CEO Stuart Machin acknowledged that the retailer had been dealing with the situation for “a few days.”
In a bid to effectively manage the situation, Machin referred to the necessity of making some “small changes” to “store operations” at the time. He emphasized that the website and app are still in use and that stores are still open. Shoppers were assured that there was no need to “take any action,” which indicated that this was still a concern for individual data breaches.
Should the situation change or if anything else occurs, customers will be kept informed right away. The CEO thanked customers for their ongoing support, expressing their profound gratitude for their “trust” in Marks and Spencer and how “incredibly precious” it is to the business.
However, some people are angry and irritated despite this hiccup because many people are told they must use cash for their transactions on social media. However, sentiments have changed on some social media platforms.
Some customers chose to express frustration in the comments section below Machin’s announcement rather than commend the staff.
Numerous M&, S locations have received praise for their handling of the ongoing issue, particularly for their sympathetic and professional demeanor toward disgruntled and frustrated customers.
One customer recalled that on Monday at 12:30, I had a suit fitting booked at your Brooklands store. Your staff was unsure of my attendance because of the incident, so they were unable to accommodate me.
“But that didn’t prevent them.” The fitter for Grace the suit was a total diamond, and he needed no more apologies or assistance. I appreciate M& and S.
Another customer praised the excellent service at Basingstoke Festival Place yesterday. M&, S always goes the extra mile to give their customers the best experience possible.
Love M&, S. Keep doing what you do, a third customer said. a fantastic institution in Britain.
The Ellesmere Port staff were fantastic, a fourth person praised! especially handling awkward customers with such grace!
Team Valley Gateshead – exceptional young lady greeting each and every customer, according to another customer. Similar examples can be found for many other businesses, including those that own the issue, remove it from customers, instruct customers, and offer solutions. Bravo.
Another user added, “Lovely to see so many nice comments for the staff and company.”
CEO Stuart Machin concluded by saying, “We have been working hard with the best experts managing this, and I want to thank them and my colleagues for their hard work.”
Marks and Spencer, an iconic British retailer, was first introduced in 1884 as a humble market stall in Leeds, and it is still a household name today.
Source: Mirror
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