Liverpool shut down 145,000 ticket accounts in touting crackdown

As part of a crackdown against touting, Liverpool has reportedly shut down 145 000 ticket outlets over the past two years.

In response to the discovery of widespread ticket-buying fraud, they issued a record 1, 114 lifetime bans last season.

The Premier League champions claimed that in the past year, 500 people were denied entry to Anfield because they had been using a burner phone to get inside to stop tickets from being traced.

Following last week’s BBC Sport investigation, the industrial-scale black market for Premier League tickets was exposed.

Re-selling is prohibited in the UK, but many websites still have locations abroad.

The BBC discovered that resellers frequently rack up hundreds of tickets using fake identities and fake identities to sell them for higher prices, affecting fans’ ability to purchase tickets through official exchanges or membership ballots.

It can cause fans to be forced to pay extortionate prices or be completely out of pocket after purchasing ineffective tickets, as well as undermine fan segregation.

Additionally, 162 social media platforms with a combined membership of more than one million users were investigated by Liverpool’s authorities for engaging in extortionate sales practices.

On match days, under 400 targeted stops were also conducted, blocking access to accounts with suspicious activity.

The campaign’s 1, 114 lifetime bans are significantly more severe than the 75 that were imposed between 2023 and 2024.

Liverpool closed 100, 000 fake accounts between the 2023 and the 2019-20 seasons, and they think new preventative measures like multi-factor authentication, single sign-on, and the use of more sophisticated fraud analysis tools have changed the situation.

The club, which has more than 30 000 season ticket holders, conducts an official sanctions hearing and decides what to do.

The club issued lifetime bans and indefinite suspensions primarily as a result of improper sales of season tickets, memberships, or hospitality tickets.

A number of clubs are committing to increase resources to combat those responsible for the rise in touting activity, including Liverpool.

Arsenal claim to have banned over 7, 000 club memberships this season and nearly 74, 000 accounts for trying to get tickets in unauthorised ways. More than 350, 000 bot attempts have been blocked by Chelsea, according to the company.

However, Tom Greatrex, the head of the Football Supporters Association, expressed doubts about how committed some Premier League clubs were to combating bullying.

Because of how they are made available through secondary agencies, he claimed, “long-term supporters are finding it impossible to get tickets.”

“This is becoming endemic throughout the game.”

The Premier League recommends using “extreme caution” when browsing unauthorised websites and is introducing encrypted barcodes for digital ticketing, which it claims will make it more challenging to sell tickets.

Last season, the Home Office only recorded 12 arrests for ticket touting in English football’s top six divisions.

The Department of Culture, Media and Sport stated in a statement that it is against the law to sell football game tickets in England and Wales. Football clubs are responsible for developing their own strategies to stop ticket sales to unauthorised resellers because legislation exists to reduce the risk of disorder.