The Nigerian Civil Aviation Authority has requested that Air Tanzania provide stranded passengers in Dar es Salaam and Lagos with welfare and refund packages in response to Air Tanzania’s inability to operate scheduled flights.  ,
His stance came in response to a concern raised by some Nigerian travelers who are currently stranded in Dar es Salaam, including one who is required to meet with a visa officer on Monday.
According to Part 19 of the NCAA Regulations 2023, the NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, said passengers who experience prolonged delays are entitled to hotel accommodations, meals, and regular updates.
If the airline couldn’t fly over the weekend, he advised the airline to offer refunds or rebook passengers on other airlines.
“While the NCAA is here to help you wherever you can, it would be greatly appreciated if you followed the rules.”
Your passengers understand that safety comes first, and we have explained the consequences of a technical fault to them. Give them the respect they deserve, he said.
The NCAA urged Air Tanzania to provide passengers with the same level of care for those who are stranded in Lagos as well for the outbound flight, noting that it has contacts with both people.
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In an update, Achimugu noted that the passengers had been given meals and accommodations after his initial post.
“Persons were eventually given a meal and hotel accommodations. Even though the airline does not typically fly to Nigeria by weekend, they have been assured that they will be flown today.
He declared, “We will keep monitoring the situation until the passengers arrive safely.”
Dear AirTanzania, I’m glad I met you. Passengers who are stranded in Dar es Salaam at this time are entitled to hotel accommodations, a meal, and timely information about the operation of their flight, according to Part 19 of the NCAA Regulations 2023.
Kindly…
Source: Channels TV
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