The Federal Government has charged personnel of the Nigeria Immigration Service NIS to continue to offer excellent services to its clients, declaring that efficient customer service is a right and not a privilege.
Comptroller General of the Immigration Service CGIS, Kemi Nanna Nandap, gave the charge on Monday in Abuja when she declared open the 2025 SERVICOM Customer Service Week themed “Mission Possible” with the NIS sub-theme “Meeting and Exceeding Expectations.”
Nandap said the celebration provides an opportunity for officers to recommit themselves to professionalism, courtesy, timeliness, and citizens-centered service delivery.
“The Nigeria Immigration Service must not only meet expectations but exceed them,” she said. “Every passport issued, every permit processed, every encounter at our borders is a test of our professionalism and integrity. We must continue to build public trust and prove that we are a Service that delivers.”
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The Immigration chief reaffirmed that the Service remains on an irreversible path of reform and modernization in line with President Bola Tinubu’s Renewed Hope Agenda.
She noted that since assuming office in 2024, her administration has implemented several reforms aimed at restoring the Service’s image and improving operational efficiency.
These include the introduction of passport automation and a contactless processing system to reduce physical interaction and eliminate bottlenecks.
“Others are the deployment of e-gates and body cameras at airports, enhancing border security while promoting transparency; and intensified sensitization campaigns across formations to combat corruption and entrench professionalism,” she said.
According to her, these reforms are yielding results, reflected in improved national ratings, commendations, and awards recently received by the NIS at government performance review retreats.
Nandap urged officers nationwide to use the Customer Service Week as a time to renew their commitment to excellence. “This celebration is not for fanfare. It is a solemn call to renew our pledge of service and institutionalize transparency, courtesy, and excellence as our standard culture,” she stated.
She also expressed appreciation to President Tinubu and the Minister of Interior, Dr. Olubunmi Tunji-Ojo, for their continued support, noting that the reforms under the Renewed Hope Agenda have curbed corruption and improved professionalism across the Service.
Earlier, the Special Assistant to the CGIS on SERVICOM and Reform Champion, Deputy Comptroller Muhammad Awwal Abubakar, described the Customer Service Week as “a call to reflection, action, and renewal,” emphasizing that customer service is a right owed to citizens.
“The theme ‘Mission Possible’ challenges public institutions to see obstacles as opportunities for innovation rather than excuses for inefficiency,” Abubakar said.
Source: Channels TV
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