IndiGo battles passenger fury over lost luggage chaos

India’s largest airline, IndiGo, is facing passenger fury over delays in locating and delivering thousands of bags stranded during last week’s large-scale flight disruptions.

IndiGo, which holds 65 percent of the domestic market, has apologised after it was forced to cancel more than 3,400 flights in less than a week, having failed to plan adequately for stricter rules governing pilot rest.

The delays due to crew shortages disrupted tens of thousands of passengers, affecting travel, holiday and wedding plans in one of the widest-ranging incidents in Indian aviation history.

Last-minute cancellations and the multiple connecting flights used to reroute passengers have also resulted in thousands of suitcases and bags being misplaced.

In a statement late on Sunday, the Indian government said it had ordered IndiGo to “trace and deliver all baggage separated from passengers due to disruptions within 48 hours”.

By Saturday, the airline had delivered 3,000 pieces of baggage to passengers across India, the government confirmed.

Vikash Bajpai, 47, said he had been waiting for four days for the luggage he and his 72-year-old mother had checked in for their flight home to Pune from Kanpur, where they had attended a wedding.

They reached home after spending a night in a New Delhi hotel, taking a series of connecting flights to Mumbai, and then a taxi to Pune. There was no sign of their bags when they landed in Mumbai.

“I was given a number to call, but nobody answers the phone. The luggage contains expensive wedding clothes and shoes, and my mother’s medication,” said Bajpai, estimating the contents to be worth 90,000 rupees ($1,000). “I am extremely upset.”

Indonesia counts human cost as more climate change warnings sounded

Nearly 1,000 people have been killed, and close to one million displaced, Indonesia has said a week after torrential rains triggered catastrophic floods and landslides.

The National Disaster Management Agency (BNPB) reported late on Sunday that 961 people had been killed, with 234 people missing and about 5,000 injured across the Aceh, North Sumatra and West Sumatra provinces.

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The agency also recorded damage to more than 156,000 homes, and 975,075 people had taken refuge in temporary shelters.

Floodwaters have begun to recede in several coastal districts, although large areas in the central highlands are still cut off, BNPB said. However, heavy rain is forecast for parts of the island in the coming days, raising concerns for displaced people.

Indonesia’s rainy season, which usually peaks between November and April, frequently brings severe flooding.

Environmental groups and disaster specialists have warned for years that rapid deforestation, unregulated development and degraded river basins have increased the risks.

Several other countries in Southeast Asia, including Sri Lanka and Thailand, have been hit hard by storms and floods in recent weeks.

Risk to billions

The Asian Water Development Outlook 2025, published by the Asian Development Bank (ADB) on Monday, warned that the impact of climate change on Asia’s water systems poses a risk to billions.

The research said accelerating ecosystem decline and funding shortfalls for investment in critical water infrastructure threaten to plunge many in the sprawling region into water insecurity.

That could jeopardise gains over the past 12 years that have seen more than 60 percent of Asia-Pacific’s population – about 2.7 billion people – escape extreme water insecurity, the report says.

“Asia’s water story is a tale of two realities, with monumental achievements on water security coupled with rising risks that could undermine this progress,” said Norio Saito, the ADB’s senior director for water and urban development.

“Without water security, there is no development,” Saito said, adding that the report showed that urgent action was needed to restore ecosystem health, strengthen resilience, improve water governance, and deploy innovative finance to deliver long-term water security.

Rising disaster threat

The report said ​​extreme weather events such as storm surges, rising sea levels, and saltwater intrusion, along with rising water-related disasters, threaten the region, which already accounts for more than 40 percent of the world’s floods.

That includes the disasters that ravaged Indonesia and other countries in the region in recent weeks.

From 2013 to 2023, the Asia Pacific region experienced 244 major floods, 104 droughts, and 101 severe storms, causing widespread damage to life and property and undermining crucial development gains.

The report said accelerating ecosystem decline was also a serious threat to water security in the region, with rivers, aquifers, wetlands and forests that sustain long-term water security deteriorating rapidly.

It said water ecosystems were deteriorating or stagnating in 30 of the 50 Asian countries it looked at, as they face threats from pollution, unchecked development and the conversion of land to other uses.

Underinvestment in water infrastructure is another threat to water security.

Asian nations will need to spend $4 trillion for water and sanitation between now and 2040, an outlay of about $250bn a year, the report said.